Specialist - Customer Migration
Roohani Barkat
Enhancing customer experience through collaborative teamwork and stakeholder-focused service excellence.
Enhancing customer experience through collaborative teamwork and stakeholder-focused service excellence.
Experienced customer success and client operations professional with a strong background in managing global client relationships, product migration, and platform adoption across EMEA and South Asia regions. Skilled in delivering virtual training, conducting one-on-one client engagements, and collaborating with internal stakeholders to improve service quality and drive product usage growth. Proven expertise in research operations support, data hierarchy management, and process improvement, with a focus on accuracy, operational efficiency, and risk reduction. Adept at translating client feedback into actionable enhancements and supporting continuous service improvement initiatives. Alongside technical and operational roles, has demonstrated strong leadership in community and organizational initiatives, including managing large alumni networks, leading women-focused leadership programs, and contributing to global mentorship and inclusion initiatives. Experienced in training delivery, stakeholder coordination, and fostering inclusive, impact-driven environments.
Helping organizations improve customer satisfaction, retention, and long-term client engagement through structured success strategies.
Supporting businesses in smoothly migrating clients to new platforms, systems, or products with minimal disruption.
Designing strategies and training programs to increase product usage, engagement, and customer adoption rates.
Delivering virtual and in-person training sessions on software platforms, reporting tools, workflows, and product functionalities.
Managing communication between clients, internal teams, and partners to strengthen collaboration and service delivery.
Collecting, analyzing, and implementing stakeholder feedback to enhance customer experience and operational quality.
Providing research coordination, contributor management, reporting support, and process optimization services.
Offering professional support services for resolving customer issues, platform queries, and operational concerns.
Creating customized user engagement campaigns aligned with client workflows and business objectives.
Training new employees and teams on operational workflows, product knowledge, and customer engagement practices.
Organizing and managing diversity, equity, inclusion, mentorship, and women leadership initiatives.
Designing and leading mentorship, youth engagement, and professional networking initiatives for organizations and communities.
A detailed overview of my professional timeline, highlighting positions, key achievements, and the technical value delivered in each role.
First female President of Pak US Alumni Network (PUAN) Gilgit Chapter (2020-2022). The key responsibilities involved man...
President - Women Initiative for Networking and Success (WINS) at S&P Global Pakistan. The main responsibilities involve...
·I am Remarkable – Certified Facilitator. #IamRemarkable is a Google initiative empowering women and other underrepre...
Part of the Million Women Mentor Taskforce at S&P Global. We worked with our external partners to achieve this target. 1...
Conducted a 1-day session with the young school students on the topic of Climate Action – no time to waste to aware th...
Peer buddy for the Internship Program under the theme of #InclusionIsEssential where S&P Pakistan office welcomed 13 int...
Led and strengthened a network of 1000+ registered alumni in the Gilgit region through structured engagement activities, fostering community collaboration and people-to-people connections.
Expanded external partnerships and managed board-level coordination at WINS, creating structured networking and professional exposure opportunities, especially for women employees.
Contributed to the Million Women Mentor Taskforce, supporting large-scale collaboration with external partners that resulted in over 17,000 mentorships completed.
Acted as a peer buddy under the #InclusionIsEssential initiative, supporting internship onboarding for individuals from differently abled and transgender communities.
Delivered awareness sessions for school students on climate action, contributing to youth education on environmental sustainability and responsibility.
Facilitated the #IamRemarkable program to help employees, especially underrepresented groups, build confidence in recognizing and communicating their professional achievements.
Led initiatives focused on community service and social development through alumni networks and professional platforms, strengthening civic engagement and collaboration.
Worked with internal and external stakeholders to align goals, enhance collaboration, and deliver structured programs across multiple organizational initiatives.
"Roohani consistently demonstrated exceptional ability in managing global client relationships and delivering impactful training sessions. Her structured approach to client migration and product adoption significantly improved user engagement and satisfaction across multiple regions."
"As a leader of large-scale alumni and women-focused initiatives, she effectively built and managed diverse networks, fostering collaboration, engagement, and long-term community impact. Her leadership style is both inclusive and results-driven."
"She excelled in coordinating across internal and external stakeholders, ensuring smooth communication and continuous service improvement. Her ability to translate client feedback into actionable enhancements was highly valuable."
"Roohani actively contributed to diversity, inclusion, and mentorship initiatives, driving meaningful social impact. Her involvement in large-scale mentorship programs and inclusion efforts reflects a strong commitment to empowering others and creating equitable opportunities."
"Roohani showed strong capability in managing research operations and complex data structures, ensuring accuracy, reducing errors, and improving process efficiency. Her attention to detail and structured approach strengthened overall operational reliability."
"She consistently contributed to capability building through structured training sessions, onboarding support, and knowledge sharing. Her ability to simplify complex systems and processes enabled faster learning and better performance across teams."